FAQ

How do I become a Donna Italia customer?
Contact us and we will schedule a demonstration of our products and Stone oven as soon as possible. You can then start serving authentic Italian products within 10 days.
The Donna Italia turnkey pizza solution is ideal for hotels, family attractions , restaurants, cafés, bars, and countless other venues that want to add variety to their menus and increase revenue without added complexity. family attraction
You sign up for one of the Donna Italia monthly pizza plans and use our stone oven for free. A single-deck oven plan requires an average purchase of 300 pizzas per month and a double-deck oven of 600 pizzas per month. You buy pizzas from your food distributor. Donna Italia takes care of all needed oven repairs. You pay only for the pizza.

Give us a call and one of our team will go over the details and select the best pizza plan for you. To start with Donna Italia, you will need to sign an oven accountability agreement, pay a refundable oven deposit, and a small shipping and handling fee.

When you partner with Donna Italia, you use our pizza stone oven for free. With our mistake-proof, turnkey, plug-and-bake pizza solution, anyone on your staff can bake delicious Italian pizzas in only 3 minutes. In addition to the free oven, we provide tech support, general equipment maintenance, and repairs if equipment breaks down. 

We also offer virtual staff training (and retraining, if necessary) and ongoing assistance, including access to the pre-designed pizza promotional materials to help you grow awareness of your new pizza offering. We can also help develop unique pizza recipes to complement your brand and vision, all with operational simplicity in mind.

Donna Italia doesn’t make you sign a time-bounded contract. When you start with Donna Italia, all we ask you to sign is an oven accountability agreement. You can cancel the agreement and your pizza plan at any time by giving us a 10-day notice and returning the oven.

As soon as you become a customer and pay our refundable deposit and purchase a minimum number of products every month, we will supply a Stone oven on loan.

When you initially start with Donna Italia, we allow a ramp-up period of three months before we start monitoring your monthly pizza consumption. If you are still unable to meet the minimums of your pizza plan after the three-month period, or if your business is seasonal, we will contact you to discuss your options.
You can cancel your pizza plan at any time by giving us a 10-day notice and returning the oven.
No fees are charged as long as your oven is returned in clean and working condition.
You can contact us on: 0333 5779333 for promotional material. On our recipe page you will find numerous recipes and ideas for pizzas – Add Link to recipes
How can I try your pizzas ?
You can try our delicious Donna Italia pizza by calling – 0333 5779333 to make a tasting appointment.

Donna Italia pizzas are proudly made in Italy. We use a proprietary recipe that allows us to bring you premium tasting pizzeria-quality pizzas without passing along the hassles or hefty investments of your own pizzeria set up.

To deliver the authentic taste of Italian pizza, Donna Italia uses only premium ingredients and are free from preservatives, baking enhances, or added sugar. Our pizzas are 100% natural and made from the highest quality non-GMO ingredients. We blast freeze our products immediately after making them using the shock freezing method. In this way, the products remain fresh.

We only use 100% natural ingredients, with most grown in the southern region of Italy. We use premium type 1 flour, a special mix of Italy-grown grains with Granito. We do not add preservatives, baking enhances, or sugar to our products so you can enjoy a wonderfully flavourful pizza.

Our dough is made using premium type 1 flour with Granito. A minimal amount of yeast is used, and we allow our dough to ferment for 24 hours. The result is a lighter pizza that is easy to digest.

Our products are prepared with An exclusive mix of type 1 flour with granito and are therefore not gluten-free. The pizzas also contain cow’s milk mozzarella. View the allergen sheet for more information.

Donna Italia pizzas are par-baked on stone in a wood-fired oven to give them an irresistibly authentic Italian taste. The wood smoke is one of the reasons for the incomparable taste and flavour of Donna Italia’s pizzas.

Because Donna Italia pizzas are par-baked before they are frozen, once thawed, it takes only 3 minutes or less to bake them in high-temperature Donna Italia stone-ovens, meaning you can quickly deliver an authentic Italian pizza to your customers. * It is important that the pizza is not too heavily topped and defrost the products before you bake them for the best result.

Donna Italia uses an exclusive hot-pressing method to produce our pizzas. This manufacturing method locks in the aroma and creates a crust that naturally protects the base from the wet tomato sauce, keeping it crisp and fragrant.
Our pizzas can be stored in your refrigerator or freezer. Recommended shelf life from the production date stamped on packaging is 3 days thawed in the refrigerator or 18 months frozen.

All Donna Italia pizzas contain gluten.

We provide Margherita pizzas . The pizzas are only topped with 100% mozzarella and pure tomato sauce. So suitable for vegetarians! The breads are suitable for a vegan diet.
For the best results, we recommend baking Donna Italia pizzas only in another stone pizza or coal fired ovens to ensure that you don’t sacrifice taste and quality.
At the correct temperature of -18 ° C, our products can be kept for up to 18 months. After thawing, you must use the products within 72 hours. Do not refreeze our products after thawing.
Is a hood required ?

Donna Italia ovens offer ventless operation. The use of a hood is not required.

Due to its space-saving design and ventless operation, you can place Donna Italia on a counter. All it needs to work is an outlet.

We do not recommend placing Donna Italia ovens next to sinks, deep fryers, or grills. Place it on a cool, flat, dry surface such as a countertop. Do not put Donna Italia ovens on top of other equipment

The Donna Italia pizza oven technology includes a high-quality stone surface with specific settings under the stone and inside the baking chamber to achieve optimal baking results. Our ovens quickly heat up to 362° C, evenly baking Donna Italia pizzas in 3 minutes or less. It features easy-to-use controls and ventless operation for exceptional versatility. Read more about our ovens.

No, the Donna Italia ovens work on 230 volts. As a result, our Stone ovens not only fit on every countertop, but also in every kitchen.

You will need a commercial 230V outlet with a 13 amp capacity to operate a single deck Donna Italia oven. The double-deck oven will require two outlets, 13 amp each, or a dedicated 13 amp breaker. The double-deck oven will arrive with two cords.

Express oven -1200 watts,
Single oven -2000 Watts,
Double oven pulls 3500 Watts.

Our ovens maximise baking at a temperature between 343-362°C.
Our team can be reached on 0333 5779333 You can find oven manual here. – Add Link to oven instructions / Manual
Always keep the oven and stone slab free of crumbs and grease, but never clean it with water. Any leftovers can be scraped off the stone with a spatula or wire brush.

REQUEST A CALL BACK

Hello!If you would like us to get back to you for chat about all of this works and how we can help you get started. then please let us know a few details and one of our team will get in touch with you.